Spa-going is a popular activity in Scottsdale, Arizona even during the holidays.  Yesterday my sister and I went to The Phoenician’s Centre for Well-Being for a facial.  After trying to book spa services at the Fairmont Scottsdale Princess, the Sanctuary Camelback Mountain, the Camelback Inn and the Royal Palms Hotel Spa – all of which were full -  we felt lucky to get the few remaining slots at The Phoenician.  The Phoenician, located on 250 acres at the base of Camelback Mountain, has been one of the top resorts in Scottsdale, AZ for many years.  Rooms rates average $500/night, so it seemed reasonable to assume the spa would be exceptional as well.

Unfortunately, my facialist had all the spa etiquette of a fish monger.   After hailing me from across the meditative waiting room in a booming voice (“Come on… let’s get to it!”)  I felt like I was in one of those strip mall day spas, instead of a 5 star resort.  The treatment room at The Phoenician was a disappointment as well.  My main view of the room during the facial was the ceiling, which had cheap tiles and industrial looking vents.  Call me particular, but for a $150 facial I expect something a little more soothing.

In all fairness, once I closed my eyes and ears,  it was clear my facialist had good technique and knew what she was doing. After numerous cleansing, moisturizing and steaming steps my face did feel refreshed. 

The spa seems overdue for renovation and care in general.  I saw doors in need of paint, wallpaper coming unglued in the locker room and a lack of décor throughout.   Getting ready in the locker room was a challenge at times - we were either bumping into the spa staff who seemed impatient to finish their duties or dodging a rather large linen cart.  My shower had old razors from previous bathers.

Needless to say,  I don’t recommend the Phoenician Spa  - it has a long way to go to be on par with the other spa options in Scottsdale.